Policy Service in One Convenient Place
Insurance Client Center
The insurance client center connects Customers First clients with policy service, carrier information, claims guidance, certificates, and help from our Michigan insurance team.
Policy Service Requests
Claims and Carrier Contacts
Certificates and Documents
Help from a Licensed Agent
Manage Your Policies Easily with Our Client Center Portal
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Toll Free: (844) 819-CFIG
Now not a convenient time? Get in touch by filling out our contact form to book an appointment.
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Use the Insurance Client Center for Everyday Policy Needs
The insurance client center is designed to make routine service easier. Depending on the request, you can find carrier contact information, ask for policy documents, request a certificate, report a change, or contact our team for personal assistance.
Some changes cannot be confirmed until an insurance carrier reviews and approves them. Sending a request does not automatically bind, add, or remove coverage. If the matter is urgent—especially a claim, cancellation notice, new vehicle, property closing, or certificate deadline—please call our office.
Our licensed agents can help explain what information is needed and coordinate with the appropriate carrier. We protect account information and may need to verify your identity before discussing or changing a policy.
Learn more from the Customers First team or review additional guidance from the Michigan Department of Insurance and Financial Services.
Common Insurance Client Center Requests
- Add or remove a vehicle, driver, location, or mortgagee
- Request certificates, identification cards, or policy documents
- Find carrier billing, roadside assistance, and claims contacts
- Review coverage before a purchase, renewal, contract, or life change
Common Insurance Client Center Questions
Can coverage be changed through the client center immediately?
A submitted request does not itself bind or change coverage. An agent or carrier must review and confirm the effective date and terms.
Where should I report an urgent claim?
Use the carrier’s claims number when available and contact our office. For emergencies involving safety or active damage, contact the appropriate emergency services first.
Can I request a certificate of insurance?
Yes. Include the certificate holder, delivery instructions, contract requirements, and deadline so the request can be handled accurately.
How do I get help if I am unsure which carrier I have?
Contact Customers First Insurance Group. After verifying your information, our team can help identify the carrier and appropriate service channel.
Contact Our Service Team
Talk with a licensed agent about coverage, limits, options, and next steps.